Rental Customers are required to pay a $200 NON-REFUNDABLE service fee prior to activating their service. If you are the property homeowner, there is a NON-REFUNDABLE service fee of $100.00.
Your bill will be mailed to you on the 6th or 15th, and due by the 20th or 30th, depending on your service location. On the 21st or 31ST (or 1st) a 5% late fee will be assessed on your bill. Your bill MUST be paid in full every month or you are subject to disconnection 5 business days after the due date for your past due bill. There will be a $50 reconnection fee if paid prior to 4pm -or- $75.00 'after 4pm, weekends and holidays in addition to your water bill and must be paid in full prior to service re-connection. Our Superintendent or his Assistant are not permitted to accept any payments out in the field. You may pay this anytime online and it will be verified prior to reconnection.
WE DO NOT SEND OUT SECOND NOTICES OR REMINDERS
Upon disconnection for nonpayment, your meter will be read and recorded down and verified to be the same reading when it is turned back on. If the reading does not match the prior reading, a $150 tampering fine will be assessed and the meter may be removed and we will calculate fees for stolen water. If you have a water leak and you need to have your water temporarily shut off, you must shut it off at your shut off valve, NOT OUR METER. If you shut our meter off yourself, you are at risk for a $150 tampering fine plus any damages that may occur to the meter. Tampering is a misdemeanor and you may be summoned to General Sessions Court and are responsible for all costs. If you damage any part of the meter or Niota Waterworks equipment, you are responsible for all costs. All damages and fees/charges must be paid prior to reconnection. This tampering fee also applies to any locks or tags being cut off or damaged. IT IS A MISDEMEANOR IF YOU TURN THE WATER METER ON/OFF YOURSELF. Law enforcement officials may be called out for assistance.
Customers must install a shut-off valve on their side of the water meter if their water line is repaired/replaced at the meter before the Superintendent turns the service back on OR if you are establishing a new account/service tap. If you need the Superintendent to temporarily shut the water off for repairs, there is a possible $50.00 fee during our normal business hours if he needs to go out more than twice in the same day. This fee is at the discretion of the Water Superintendent. If the meter needs to be shut off after normal business hours, there will be a $50.00 ‘call-out’ fee that will be added to your next water bill. These fees may be avoided if the home has its own shut-off valve right outside the meter box and you use it instead.
IF YOU MOVE-- Niota Waterworks requires 3 DAYS NOTICE in writing including a forwarding address so we may discontinue your service and get the final meter reading. It is your responsibility to keep our office updated of changes in your mailing address or phone numbers or if you are moving. If you have a deposit on
file with us, your deposit will be calculated during the next billing cycle your route is on and a refund, if any, will be mailed to you within 7 business days to your new address and due promptly. If the bill remains unpaid for 30 days or more, the account will be closed and sent to our collections department.
YOU WILL REMAIN RESPONSIBLE FOR THE BILL UNTIL YOU TAKE THE SERVICES OUT OF YOUR NAME WHEN YOU MOVE.
There is a $32.00 fee for non-sufficient funds/returned (NSF) checks and we will require 6 consecutive months of payments with another form of payment. Failure to pay NSF and all fees due within 3 days’ notice will leave you subject to disconnection. If we cannot reach you to discuss your repayment due to an invalid phone number, your service will be disconnected immediately.
If you live inside the city limits of Niota, you may have sewer charges on you bill too. Residential customers will also have a Sanitation service fee of $12.00 each month that will be included on your bill. Please put household garbage in a minimum 4-gallon size bags and in cans with a lid at the end of your driveway every Friday morning by 8 am for pick-up. There is a 6 bag per week maximum limit. PLEASE DO NOT HOARD YOUR GARBAGE! We are not responsible for torn or spilled garbage. For larger item pick-ups, please call the Water Dept. for pick up arrangements.
Thank you for your cooperation. Welcome to Niota, Tennessee!!
Helpful Phone Numbers:
Water Department 423-568-2579 City Hall/Depot 423-568-2584 Library 423-568-2613
Police Reports 423-568-2584 opt# 2 Fire Dept. 423-568-9111 Sewer 423-568-2385
***EASY WAYS TO PAY!***
YOU MUST HAVE YOUR CURRENT BILL WITH YOU and NOT HAVE A PRIOR BALANCE DUE ON THE BILL
You do not have to be a customer of the bank.
Pay at our or the blue on the railing by the stairs! You do not have to have your bill, we will look your account up!!
Pay by MAIL to: PO BOX 515 Niota, TN 37826
PLEASE MAKE CHECKS PAYABLE TO “NIOTA WATERWORKS”
You may also pay your bill at:
www.cityofniota.org THIS WILL DIRECT YOU TO A THIRD-PARTY SECURE WEBSITE
CALLED ‘GOVERNMENT WINDOW.’
TO FILE A WATER LEAK / WATER LINE CLAIM CALL: 1-800-366-1662
Water rates and service fees are available upon request.
Revised 08/20/2018 jc